Domestic Return Policy

CIRES INDIA have a quality check at each level before product is dispatched from our end. Possibilities of receiving incorrect product is less than 0.001%.

When a customer encounters such situation, Image copy of the products can be taken from customer end & it can be shared within a business day with us from the date of delivery . CIRES INDIA compares the product image that we delivered from their end with the image the customer received  to conclude whether to decline or accept it for refund/replacement to customer. The company reserves the right to accept /decline for refund/replacement to customer. Products can be returned within 7 business days from the date of delivery only if incorrect product received (other than ordered) .

Once the company accepts it, Payment Refunds are applicable based on the request from customer only in case of incorrect product(product other than that ordered). When customer needs replacement, will deliver it again with the same price.

Returns and Replacements are done free of cost if incorrect products(Product other than that ordered)  are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny.

​

Return Intimation: You can Email Us at vijay@ciresindia.com/ciresindia@gmail.com or call us

@+91 9894557596 within a business day from date of delivery. The details of the return (Order number, courier No, and Reason for Return) should be shared in email to us.

​

International Return Policy

CIRES INDIA have a quality check at each level before product is dispatched from our end. Possibilities of receiving incorrect product (other than what they ordered) is less than 0.001%.

When a customer encounters such situation, Image copy of the products can be taken from customer end can be shared within a business day with us from the date product received by customer on hand. CIRES INDIA compares the product image that we delivered from their end with the image the customer received  for conclusion to decline or accept it for refund/replacement to customer. The company reserves the right to accept /decline for refund/replacement to customer.

Once the company accepts it, Payment Refunds are applicable based on the request from customer only in case of incorrect product delivered (product other than they ordered). When customer needs replacement, will deliver it again with the same price.

Returns and Replacements are done free of cost if incorrect products (Product other than that ordered)  are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny.

​

Return Intimation: You can Email Us at vijay@ciresindia.com/ciresindia@gmail.com or call us

@+91 9894557596 within a business day from date of delivery. The details of the return (Order number, courier No, and Reason for Return) should be shared in email to us.

​

Domestic/International Cancellation Policy

An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped (within 24 hours). Your entire order amount will be refunded.

You can cancel an order in an easy step:

call us on +91 9894557596 or email us vijay@ciresindia.com
Please note that the complete order needs to be canceled. Partial order cancellation requests is not allowed. You are allowed to place a new order again.

​

CIRES INDIA can also cancel the order in case delivery option is not available for that location. In such a case, we will refund the entire amount payed by customer without deducting any transaction fees. 

​

Domestic/International Refund Policy

Your refund will be initiated by us within 4 business days of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited in the account, used for order payment, between 4-8 business days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as  payment gateways, banks and external couriers (for cheques).

Minimal Transaction charges (2.5%) for domestic and 4% for international will be deducted from the total amount as part of refund for cancellation by customer.

​

Mode of Refund

For both cancelled orders from customer & returned products accepted by the company for refund (due to incorrect products (Product that are NOT matched with your order delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. Minimal Transaction charges (2.5%) for domestic and 4% for international will be deducted from the total amount as part of refund.

​

Your refund will be initiated by us within 4 business days of receiving the refund request and authorization of the refund.

​

Your refund is estimated to be credited in the account, used for order payment, between 4-8 business days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

​

Note: Minimal Transaction charges (2.5%) for domestic and 4% for international will be deducted from the total amount as part of refund.